🔒 Account & Data Management
Account & Data Deletion Request
You have the right to request deletion of your FundOra account along with all personal data, or request deletion of specific data only while keeping your account active. We process all requests within 30 business days in compliance with applicable data protection laws.
How to Request Account Deletion
1
Send an email from your registered email address
Your deletion request must be sent from the email address linked to your FundOra account for identity verification. Requests from unregistered email addresses cannot be processed.
Send your email to:
Send your email to:
help.fundora@gmail.com
2
Specify your deletion preference clearly
Mention Option A (full account + data deletion) or Option B (specific data only, account retained) in your email. For Option B, list exactly which data you want deleted. Use the exact subject line and include all required details so we can process without delays.
3
Wait for confirmation
Our team will send you a confirmation email within 2 business days of receiving your request, and complete the deletion within 30 business days.
📋 Email Template
To
help.fundora@gmail.com
Subject
Account Deletion Request – [Your Registered Email]
Body
Dear FundOra Team,
I am writing to request the permanent deletion of my FundOra account and all associated personal data.
My details:
• Full Name: [Your full name as registered]
• Registered Email: [Your email address]
• Registered Mobile: [Your mobile number]
• PAN (if provided): [Your PAN number]
• UCC / Client Code (if any): [Your UCC]
I understand that:
1. This action is irreversible and my account cannot be recovered once deleted.
2. Any pending transactions or active SIPs will need to be settled before deletion is finalised.
3. Regulatory records may be retained for a period as required by SEBI/AMFI guidelines.
Please confirm receipt of this request and the expected completion date.
Regards,
[Your Full Name]
I am writing to request the permanent deletion of my FundOra account and all associated personal data.
My details:
• Full Name: [Your full name as registered]
• Registered Email: [Your email address]
• Registered Mobile: [Your mobile number]
• PAN (if provided): [Your PAN number]
• UCC / Client Code (if any): [Your UCC]
I understand that:
1. This action is irreversible and my account cannot be recovered once deleted.
2. Any pending transactions or active SIPs will need to be settled before deletion is finalised.
3. Regulatory records may be retained for a period as required by SEBI/AMFI guidelines.
Please confirm receipt of this request and the expected completion date.
Regards,
[Your Full Name]
✅
Clicking the button above will open your email app with the template pre-filled. Edit the fields in [brackets] before sending.
Deletion Options — Choose What to Delete
You can request either full account + data deletion or data-only deletion (keeping your account active). Mention your preference clearly in your email to help.fundora@gmail.com.
OPTION A
Full Deletion
Account + All Data
Your FundOra account is permanently closed and all personal data is erased from our systems. You will not be able to log in again.
What gets deleted:
✕ Account & login credentials
✕ Personal profile (name, email, mobile)
✕ KYC data (PAN, DOB, Aadhaar ref.)
✕ Bank account details
✕ Nominee information
✕ Investment preferences & watchlists
✕ Goals, SIP history, device tokens
✕ All app activity & session data
✕ Personal profile (name, email, mobile)
✕ KYC data (PAN, DOB, Aadhaar ref.)
✕ Bank account details
✕ Nominee information
✕ Investment preferences & watchlists
✕ Goals, SIP history, device tokens
✕ All app activity & session data
⚠️ Irreversible. Once deleted, your account cannot be recovered.
OPTION B
Partial Deletion
Specific Data Only
Your account remains active but we delete only the specific personal data you request. Useful if you want to update or remove certain information.
You can request deletion of:
✓ Bank account details only
✓ Nominee information only
✓ Saved addresses
✓ Investment goals & watchlists
✓ Device tokens & push notification data
✓ App activity & browsing history
✓ Downloaded statements & cached data
✓ Nominee information only
✓ Saved addresses
✓ Investment goals & watchlists
✓ Device tokens & push notification data
✓ App activity & browsing history
✓ Downloaded statements & cached data
ℹ️ Account stays active. Specify which data to delete in your email.
📧 How to request either option: Send an email to help.fundora@gmail.com from your registered email address, mentioning "Option A – Full Deletion" or "Option B – Data Only Deletion" and specify what data you want deleted.
Complete Data Inventory
| Data Type | Option A (Full) | Option B (Partial) |
|---|---|---|
| Account & login credentials | Deleted | Retained |
| Personal profile (name, email, mobile, address) | Deleted | On request |
| KYC information (PAN, Aadhaar reference, DOB) | Deleted | On request |
| Bank account details | Deleted | On request |
| Nominee information | Deleted | On request |
| Login credentials & session data | Deleted | Retained |
| Investment preferences, watchlists, goals | Deleted | On request |
| Push notification tokens & device data | Deleted | On request |
| Transaction records & folio data | Retained* | Retained* |
| Audit logs & compliance records | Retained* | Retained* |
⚠️
* Regulatory retention: Transaction records, folio details and audit logs may be retained for up to 8 years as mandated by SEBI, AMFI, Income Tax Act and PMLA regulations. This data is not accessible for marketing or operational use post-deletion.
Deletion Timeline & Process
1
Day 0 — Request received
We receive your email from your registered address. An auto-acknowledgement is sent to you within a few hours.
2
Within 2 business days — Identity verification
Our team verifies your identity against your registered email and other provided details. If there are any active SIPs or pending transactions, we will inform you to settle them first.
3
Within 30 business days — Deletion completed
All eligible personal data is permanently deleted from our active systems and databases. A final confirmation email is sent to you once deletion is complete.
Important Notes Before Requesting Deletion
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Account deletion is permanent and irreversible. Once processed, your account cannot be recovered, and you will not be able to log in or access your investment history through FundOra.
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Active SIPs must be cancelled first. Any active Systematic Investment Plans will need to be cancelled before we can process your deletion request. You can cancel SIPs directly from the app under My Investments → SIPs.
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Your mutual fund folios are not affected. Deleting your FundOra account does not redeem or transfer your mutual fund investments. Your folios will continue to exist with the respective AMCs and can be accessed through CAMS/KFintech or the respective AMC portals using your PAN.
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Download your statements before requesting deletion. We recommend downloading your account statement and Capital Gains report from the app before submitting your deletion request.
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Request must come from registered email. Deletion requests sent from an unregistered or unverified email address will not be entertained to prevent unauthorised account deletion.
Need Help?
Email (Account Deletion & Privacy)
Response Time
Within 2 business days (Mon–Fri, 10 AM – 6 PM IST)
Website
FundOra India — SEBI Registered Mutual Fund Distributor.
This page satisfies the Google Play Store account deletion policy requirement. Users may request account and data deletion directly by emailing us from their registered email address.
This page satisfies the Google Play Store account deletion policy requirement. Users may request account and data deletion directly by emailing us from their registered email address.